Privacy Policy

This Privacy Policy describes how RollXO Casino (“RollXO”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you access or use our website and online casino services. This policy is intended to comply with the Australian Privacy Act 1988 (Cth) and related regulations. By using our website or services, you accept the practices described in this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of our services immediately.

1. Collection of Personal Information

When you register an account or interact with RollXO Casino, we may collect personal information necessary to provide our services and comply with legal obligations. The information we collect may include, but is not limited to:

• Full name, date of birth, and contact details such as email address, residential address, and phone number
• Verification documents including government-issued identification, proof of address, and payment information
• Account registration details, transaction histories, and activity logs
• Technical information such as IP address, browser type, device identifiers, and cookies
• Correspondence and communications with our support team

2. Use of Personal Information

We use your personal information for the following purposes:

• To verify your identity and age in compliance with legal and regulatory requirements
• To process payments, withdrawals, and account transactions
• To manage your account and provide customer support
• To detect and prevent fraud, money laundering, and other illegal or unauthorised activities
• To comply with our legal obligations, including anti-money laundering and responsible gambling regulations
• To improve our products, services, and user experience
• To communicate with you regarding account updates, service changes, and important information

3. Disclosure of Personal Information

We may disclose your personal information to third parties in the following circumstances:

• To payment processors, identity verification services, and other service providers who assist in operating our business
• To regulatory authorities, law enforcement agencies, or government bodies as required by law
• To auditors, legal advisors, and other professional consultants for compliance, auditing, or legal purposes
• If we undergo a business transfer, merger, or acquisition, in which case your information may be transferred to the new entity, subject to the same privacy protections

All third-party service providers are required to comply with applicable privacy laws and use your information only for the purposes for which it was disclosed.

4. Data Security

RollXO Casino implements appropriate technical and organisational measures to safeguard your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. While we strive to protect your data, no method of transmission or storage is completely secure. We cannot guarantee absolute security, and you should take care to protect your own account credentials and devices.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve any disputes. When your information is no longer required, we will securely destroy or anonymise it in accordance with applicable laws and our internal policies.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyse usage, and deliver relevant content. Cookies are small data files stored on your device. You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality and performance of our website and services.

7. International Data Transfers

Your personal information may be transferred and processed in jurisdictions outside Australia, including countries that may not have the same level of data protection as Australia. In such cases, we take reasonable steps to ensure your information is protected in accordance with this Privacy Policy and applicable laws, including contractual safeguards where appropriate.

8. Your Rights

Under Australian privacy law, you have the right to request access to the personal information we hold about you, to request correction of inaccurate or incomplete information, and to withdraw your consent to certain uses of your information. You may also request the erasure of your data, subject to legal and regulatory requirements that may require us to retain certain information. To exercise your rights, please contact us using the contact information provided below. We may require verification of your identity before responding to your request.

9. Children’s Privacy

Our services are intended only for individuals who are at least 18 years of age and legally permitted to participate in online gambling activities in Australia. We do not knowingly collect, use, or disclose personal information from individuals under the age of 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal obligations, or service offerings. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly to stay informed about how we protect your information. Continued use of our services after changes are made constitutes your acceptance of the updated policy.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our Privacy Officer at: [email protected]. We will respond to your enquiries in a timely and lawful manner.

12. Complaints

If you believe we have not handled your personal information in accordance with applicable laws, you may lodge a complaint with us using the contact details above. You also have the right to contact the Office of the Australian Information Commissioner (OAIC) if you are not satisfied with our response.